Privacy Policy – Sunflare Energy
Last Updated: February 25, 2026
Sunflare Energy operates this website and online store, including all associated content, tools, products, services, and features (collectively referred to as the “Services”) to provide customers with a secure and convenient online shopping experience.
This website is built and managed using WordPress and related eCommerce technologies, which help us provide and maintain our Services.
This Privacy Policy explains how Sunflare Energy collects, uses, processes, stores, and shares your personal information when you visit our website, interact with our services, make a purchase, or communicate with us.
By accessing or using our website and Services, you confirm that you have read and understood this Privacy Policy and consent to the practices described in this document.
If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy will govern matters related to the collection and processing of personal information.
Personal Information We Collect
When we refer to “personal information,” we mean any information that identifies you or could reasonably be used to identify you. This does not include anonymous or aggregated data that cannot be linked to an individual.
Depending on how you interact with our website or Services, we may collect the following categories of personal information:
Contact Information
This may include:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
Payment Information
When you make a purchase, we may collect payment-related details such as:
- Credit or debit card information
- Payment confirmation details
- Billing details
- Transaction information
Payments are processed securely through trusted third-party payment processors and we do not store full payment card details on our servers.
Account Information
If you create an account on our website, we may collect:
- Username and password
- Account settings and preferences
Order and Transaction Information
We may collect information about your interactions with our store, including:
- Products viewed
- Items added to your cart or wishlist
- Purchases and order history
- Returns, exchanges, or cancellations
Communication Information
If you contact us for support or inquiries, we may collect the information you share in your messages or support requests.
Device and Technical Information
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Network connection data
- Unique identifiers
Website Usage Information
We may collect information regarding how you interact with our website, including:
- Pages visited
- Time spent on pages
- Navigation behavior
- Interaction with site features
Sources of Personal Information
Sunflare Energy may collect personal information from several sources, including:
Directly from you
When you:
- Create an account
- Place an order
- Subscribe to communications
- Contact customer support
- Interact with our Services
Automatically through our website
Certain information may be collected automatically through cookies, analytics tools, and similar technologies when you browse or use our website.
From service providers
We may work with trusted third-party providers that help operate our website, process payments, manage orders, provide analytics, or deliver other services on our behalf.
From partners or third parties
In some situations, information may be received from marketing or technology partners assisting with our Services.
How We Use Your Personal Information
We may use personal information for the following purposes:
Providing and Improving Our Services
Your information may be used to:
- Process and fulfill orders
- Manage customer accounts
- Deliver products and services
- Process returns or exchanges
- Provide order updates and notifications
- Personalize your shopping experience
- Improve our website and services
Marketing and Promotional Communications
We may use your information to:
- Send promotional emails or updates
- Inform you about products, offers, or services
- Display relevant advertisements
You may opt out of marketing communications at any time.
Security and Fraud Prevention
Personal information may also be used to:
- Verify customer identities
- Protect against fraud or unauthorized activity
- Maintain the security of our website and services
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
Customer Support and Communication
We use your information to:
- Respond to inquiries
- Provide assistance with orders
- Maintain our relationship with customers
Legal and Regulatory Compliance
We may use personal information when necessary to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Enforce our terms or policies
- Protect the rights and safety of Sunflare Energy and its customers
Disclosure of Personal Information
In certain circumstances, Sunflare Energy may share personal information with third parties for legitimate purposes, including:
- Technology providers and website hosting services
- Payment processors and financial service providers
- Shipping and fulfillment partners
- Analytics and marketing service providers
- Customer support platforms
We may also disclose personal information when:
- Required by law or legal process
- Protecting our legal rights
- Responding to lawful government requests
- In connection with business restructuring or sale
All third parties receiving personal information are required to handle it responsibly and in accordance with applicable data protection laws.
Third-Party Websites
Our website may contain links to external websites or services operated by third parties. Sunflare Energy is not responsible for the privacy practices or content of these external websites. Users are encouraged to review their privacy policies separately.
Children’s Privacy
Our Services are not intended for individuals under the legal age of majority. We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information to us, they may contact us to request its removal.
Data Security and Retention
Sunflare Energy takes reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no online system can guarantee absolute security. We encourage users not to share sensitive information through unsecured communication channels.
Personal information will be retained only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
POPIA Compliance (Protection of Personal Information Act)
Sunflare Energy complies with the Protection of Personal Information Act (POPIA) of South Africa. We are committed to protecting personal information and ensuring it is processed lawfully, fairly, and transparently.
Under POPIA, individuals have certain rights regarding their personal information, including:
- The right to access personal information held about them
- The right to request correction or deletion of inaccurate information
- The right to object to certain types of data processing
- The right to withdraw consent where applicable
Requests related to personal information may be submitted using the contact details below.
Your Rights and Choices
Depending on applicable laws, you may have rights including:
- Right to Access – request access to personal data we hold
- Right to Correct – request correction of inaccurate information
- Right to Delete – request removal of personal information
- Right to Data Portability – request transfer of data
- Right to Manage Marketing Preferences
To exercise these rights, please contact us using the details below.
International Data Transfers
Your personal information may be stored or processed outside your country of residence by trusted service providers. Where applicable, appropriate safeguards are used to protect your information.
Updates to This Privacy Policy
Sunflare Energy may update this Privacy Policy periodically. Any changes will be posted on this page along with an updated revision date.
We encourage customers to review this policy regularly.
Contact Information
If you have questions about this Privacy Policy or would like to exercise your data rights, please contact:
Sunflare Energy
Email: sales@sunflareenergy.com
Address:
20 Duminy St
Parow East
Cape Town
7501
South Africa
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
