Refund & Returns Policy – Sunflare Energy
Last Updated: February 25, 2026
At Sunflare Energy, customer satisfaction is important to us. We aim to provide reliable solar products and a smooth shopping experience. If you are not completely satisfied with your purchase, this policy explains the conditions under which returns, refunds, or exchanges may be requested.
This policy is designed to comply with the Consumer Protection Act (CPA) of South Africa, which protects consumer rights regarding product quality, returns, and refunds.
Returns
Return Eligibility
You may request a return under the following conditions:
- The return request must be made within 30 days from the date of delivery.
- The product must be unused, unopened, and in its original packaging.
- All accessories, documentation, manuals, and tags must be included.
- The product must be in a condition suitable for resale.
Certain products may not qualify for return, including:
- Custom-built or personalised products
- Special-order items requested specifically for a customer
- Clearance or final sale items
- Perishable or consumable goods
Please review the product description before purchasing, as certain items may have specific return conditions.
How to Request a Return
To initiate a return, please follow these steps:
- Contact Sunflare Energy using the details listed below.
- Provide your order number and a brief explanation for the return.
- Our support team will review your request and provide instructions if the return is approved.
Please note that returns sent without prior authorization may not be accepted.
Return Shipping
Unless the product is faulty, damaged, or incorrect, customers are responsible for the cost of returning the item.
We recommend using a reliable courier service with tracking or shipping insurance, as Sunflare Energy cannot be held responsible for items lost during the return process.
Return and Refund Overview
- Return Window: Within 30 days of delivery
- Refund Processing: Up to 10 business days after inspection and approval
- Restocking Fees: None (unless the item is returned damaged or incomplete)
- Return Method: Courier or other approved shipping method
- Currency: South African Rand (ZAR)
Refunds
Refund Approval Process
Once a returned item has been received and inspected:
- You will receive an email notification confirming whether the refund has been approved or declined.
- Approved refunds will be processed within 10 business days.
- Refunds will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Partial Refunds
In certain circumstances, a partial refund may be issued, including when:
- The returned item is not in its original condition
- The product is damaged or missing components not due to Sunflare Energy’s error
- The product shows visible signs of use
Non-Refundable Items
The following items are generally not eligible for refunds:
- Shipping or delivery charges (unless the product was defective or incorrect)
- Gift cards or digital vouchers
- Clearance or final sale products
- Custom-made or personalised items
Exchanges
Sunflare Energy will replace items only if they are defective, damaged during delivery, or incorrect.
If you need to exchange an item for the same product, please contact our support team to arrange the exchange process.
Late or Missing Refunds
If you believe your refund has not yet been received:
- Check your bank account or payment method again.
- Contact your bank or card provider, as processing times may vary.
- If the issue persists, please contact Sunflare Energy for assistance.
Consumer Protection Act (CPA) Compliance
In accordance with the Consumer Protection Act (CPA) of South Africa, customers have the right to receive goods that are:
- Of good quality
- In proper working condition
- Suitable for their intended purpose
- Free from defects
If a product fails to meet these standards within six months of purchase, customers may be entitled to a repair, replacement, or refund, subject to CPA provisions.
Contact Sunflare Energy
If you have questions about returns, refunds, or exchanges, please contact us:
Sunflare Energy
Email: sales@sunflareenergy.com
Address:
20 Duminy St Parow East
Cape Town 7501
South Africa
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
